Land ItFinding, Meaning, Action
Follow every finding with what it means for the asker and what you'd do about it.
"Conversion fell 3%" is a finding. Readers then have to work out alone whether it matters, and most won't. Do that work for them: every finding travels with what it means for them and what you'd do about it.
How to use it
- Write the finding in one sentence, with the number and the period.
- Underneath, write what it means for this asker: which goal, budget or plan it touches, and by how much.
- Then write the action you recommend, with an owner if you can name one, and what would change your mind.
- If you can't fill the meaning line, ask whether the finding belongs in the report at all.
- If the action is "keep watching", say for what, and until when.
Example
A hypothetical city council analyst reports: "Missed bin collections rose from 0.8% to 1.5% in March, nearly all in the two depots that switched rounds. At current volumes that's about 4,000 extra missed collections a quarter. Recommend reviewing the new route plan for those depots this month; if April falls back below 1%, drop it."
Watch out
- Recommending more than the data supports. Match the size of the action to how sure you are.
- Burying the action under the method. Lead with it.
It answers the Decision Behind The Ask; see Size It In Their Units and One-Page Findings.