RespondSustainable On-Call
Design the rotation so people can rest between shifts, hand over in writing and see how heavy the load really is.
On-call that relies on a few willing people every other week works until those people leave. A sustainable rotation spreads the load, protects sleep and makes the cost visible, so the team fixes the noisy systems instead of absorbing them.
How to use it
- Put enough people on the rotation that each is on call no more than one week in four, or split the day across time zones if you have them.
- Hand over in writing at every shift change: open incidents, anything fragile, recent changes worth watching.
- Log every page with its time, whether it woke someone and how long it took. Review the totals monthly.
- Agree a limit, such as two overnight pages per shift, beyond which the following day is free and the noisiest alert gets fixed first.
- Give the on-call person no feature work. Their job is interruptions and making the next shift quieter.
Example
A hypothetical hospital IT team rotates six people weekly with a written Monday handover. Their page log shows one integration causing most night calls; fixing it halves them.
Watch out
- Treating heavy on-call as a personal resilience issue. Load is a system property; fix the system.
It depends on Alert On Symptoms and Runbook Per Alert; for the human side, see Burnout Signals.